S3VT Pro- Series Drain Master Electric Valve MANUFACTURER’S FIVE (5) YEAR LIMITED PRORATED WARRANTY
Drain Master RV & Marine Inc. (henceforth referred to as Drain Master Inc.) warrants its S3VT Pro-Series Drain Master valves to be free of defects in materials and workmanship under normal use and service for a period of five years (60 months) from the date of delivery. Units determined by Drain Master Inc. to be defective under this warranty shall be replaced for no cost or at a reduced replacement cost calculated as follows:
0-24 mos. or less the valve is replaced free of charge.
Greater than 24 mos. to less than 36 mos., the valve is replaced at 80% off of the current retail price.
Greater than 36 mos. to less than or equal to 48 mos., valve is replaced at 40% off of the current retail price.
Greater than 48 mos. to less than or equal to 60 mos., the valve is replaced at 20% off of the current retail price.
If the valve was purchased as part of a kit, the current replacement valve price will be used in the equation. The replacement price does not include the cost of shipping, taxes, international duties, import fees, or any other related costs. These costs are the responsibility of the customer. However, the warranty will cover the cost of Ground shipping for replacement valves within the contiguous United States. Extra fees for expedited shipping are the responsibility of the customer. This warranty is transferable to a subsequent purchaser but only for the remainder of the unused portion of the warranty. The subsequent purchaser must provide a receipt to prove the original date of purchase.
This warranty covers S3VT Pro-Series Drain Master electric valves only. Accessories such as switches or extension cables carry a 1 year replacement only warranty. Fuses and fuse holders are excluded from this warranty and not covered.
To submit a warranty claim, an RMA number must be obtained by contacting the company. The product must be shipped (at the customer’s expense) within 15 days of obtaining the RMA number. Upon receipt, company will perform a series of tests on the valve to determine whether the valve is defective, or has been improperly installed, subject to improper voltage and damage due to negligent or abusive use, or normal wear and tear, including, but not limited to, those items on Schedule A.
REPLACEMENT VALVE WILL NOT BE SHIPPED UNTIL THE ORIGINAL PRODUCT IS RETURNED TO DRAIN MASTER INC. AND THE TESTING IS COMPLETED. Every effort will be made to complete testing within 30 days of receiving the returned valve. REPLACEMENT PER THE PRORATED SCHEDULE ABOVE IS THE ONLY REMEDY AVAILABLE UNDER THIS WARRANTY. Each replacement valve carries its own brand new warranty.
Specifically excluded from this warranty are (1) labor and (2) use of improper voltage and (3) damage due to negligent or abusive use or normal wear and tear, including, but not limited to, those items on Schedule A (following). Negligent, abusive, and other improper use of the valve voids this warranty.
IN NO EVENT SHALL DRAIN MASTER RV & MARINE INC. BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, FOR LOSS OF PRODUCT OR TIME, OR FOR ANY DELAY IN PERFORMANCE UNDER THIS WARRANTY. Drain Master Inc. MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY. THIS WARRANTY SUPERCEDES AND/OR REPLACES ANY PRIOR WARRANTIES, IF ANY, ON SAME PRODUCTS. The validity, construction and enforcement of, and the remedies under, this limited warranty shall be governed by the laws of the State of California.
- Please send the product to: Drain Master, ● 400 Park Center Dr. Ste. 6 ● Hollister, CA 95023
- If requested email photos to: [email protected]
Any questions regarding this warranty should be addressed to: [email protected]
SCHEDULE A
Following are descriptions of typical situations where this warranty does not apply. Exclusion is not limited to these situations.
EXAMPLES OF NEGLIGENT OR ABUSIVE USE: Broken, kinked or melted cables, evidence of physical damage to the module, overstressing the manual override, stripping the gear due to aggressive stress, incorrect mounting- not following install zones.
Damage from exposure to excessive heat. Exposure to chemicals such as solvents, petrochemicals, paints, acids, alkaline materials, or other substances which cause damage. Over torqueing the mounting hardware. Use of seals other than those provided. Use of incorrect lubricant. Any physical damage to switch or any kind of mechanical damage or alteration to the switch. Use of the valve with other types of operating devices, such as touch panels, pdm’s, etc. without the approval of Drain Master Inc.