{"id":47,"date":"2018-12-18T23:06:18","date_gmt":"2018-12-18T23:06:18","guid":{"rendered":"https:\/\/drainmaster.com\/rv\/?page_id=47"},"modified":"2025-04-10T15:28:53","modified_gmt":"2025-04-10T22:28:53","slug":"contact","status":"publish","type":"page","link":"https:\/\/drainmaster.com\/rv\/contact","title":{"rendered":"Customer Service"},"content":{"rendered":"[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#232323&#8243; custom_margin=&#8221;0px||0px&#8221; custom_padding=&#8221;20px||10px&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; module_class=&#8221; et_pb_row_fullwidth btn-inline&#8221; _builder_version=&#8221;4.16&#8243; width=&#8221;89%&#8221; width_tablet=&#8221;80%&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;89%&#8221; max_width_tablet=&#8221;80%&#8221; max_width_phone=&#8221;&#8221; max_width_last_edited=&#8221;on|desktop&#8221; make_fullwidth=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;||||||||&#8221; header_font_size=&#8221;36px&#8221; background_layout=&#8221;dark&#8221; header_font_size_tablet=&#8221;34px&#8221; header_font_size_phone=&#8221;24px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]\n<h1>Customer Service<\/h1>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; make_equal=&#8221;on&#8221; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; specialty=&#8221;on&#8221; background_color_1=&#8221;#76C180&#8243; padding_top_1=&#8221;80px&#8221; padding_top_2=&#8221;80px&#8221; padding_right_1=&#8221;6vw&#8221; padding_right_2=&#8221;7vw&#8221; padding_bottom_1=&#8221;80px&#8221; padding_bottom_2=&#8221;80px&#8221; padding_left_1=&#8221;6vw&#8221; padding_left_2=&#8221;3vw&#8221; padding_top_bottom_link_1=&#8221;true&#8221; padding_top_bottom_link_2=&#8221;true&#8221; padding_left_right_link_1=&#8221;true&#8221; padding_left_right_link_2=&#8221;false&#8221; padding_1_tablet=&#8221;60px|10%|60px|10%|true|true&#8221; padding_2_tablet=&#8221;40px|10vw|50px|10vw|false|false&#8221; padding_1_phone=&#8221;20px|5%|20px|5%|true|true&#8221; padding_2_phone=&#8221;20px|8vw|20px|8vw|false|true&#8221; padding_1_last_edited=&#8221;on|tablet&#8221; padding_2_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.16&#8243; inner_width=&#8221;100%&#8221; inner_width_tablet=&#8221;100%&#8221; inner_width_phone=&#8221;&#8221; inner_width_last_edited=&#8221;on|desktop&#8221; inner_max_width=&#8221;100%&#8221; inner_max_width_tablet=&#8221;100%&#8221; inner_max_width_phone=&#8221;&#8221; inner_max_width_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;0px||0px|||&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_column type=&#8221;1_2&#8243; specialty_columns=&#8221;2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_row_inner _builder_version=&#8221;4.16&#8243; background_color=&#8221;#ffffff&#8221; custom_margin=&#8221;||20px||false|false&#8221; custom_padding=&#8221;20px|20px|20px|20px|true|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text module_id=&#8221;waste-master&#8221; _builder_version=&#8221;4.16&#8243; text_font=&#8221;||||||||&#8221; header_2_font_size=&#8221;22px&#8221; custom_margin=&#8221;20px||||false|false&#8221; custom_padding=&#8221;||5px&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;20px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]\n<h2>Talk to a Human<\/h2>\n[\/et_pb_text][et_pb_divider color=&#8221;#2a2a2a&#8221; divider_weight=&#8221;5px&#8221; _builder_version=&#8221;4.16&#8243; max_width=&#8221;15%&#8221; height=&#8221;33px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.16&#8243; background_color=&#8221;#ffffff&#8221; custom_margin=&#8221;||15px||false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; global_colors_info=&#8221;{}&#8221;]\n<p>We&#8217;re a small business, so your phone call won&#8217;t be met with an annoying long phone menu.\u00a0 And your email won&#8217;t end up out somewhere on the web, never to be answered.<\/p>\n<p><em>So give us a call, send us an email, or join us on social media.\u00a0 \u00a0We love tweets, likes, pins, and follows!<\/em><\/p>\n<p>We look forward to helping you upgrade your RV&#8217;s waste system, so dumping your tanks is as clean and simple as putting gas in your car.<\/p>\n[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#ffffff&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;20px||25px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner type=&#8221;1_2&#8243; saved_specialty_column_type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.19.0&#8243; header_3_font=&#8221;|600|||||||&#8221; header_3_line_height=&#8221;2em&#8221; background_enable_color=&#8221;off&#8221; custom_margin=&#8221;||-20px||false|false&#8221; custom_padding=&#8221;10px|20px|0px|20px|false|true&#8221; header_3_font_size_tablet=&#8221;&#8221; header_3_font_size_phone=&#8221;20px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]\n<h3>Shipping<\/h3>\n[\/et_pb_text][et_pb_accordion _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; toggle_level=&#8221;h6&#8243; toggle_font=&#8221;|300|||||||&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;5px||||false|false&#8221; custom_css_toggle=&#8221;margin-bottom: 0 !important;||padding-bottom: 0px;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;Your Title Goes Here&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;display: none;&#8221; global_colors_info=&#8221;{}&#8221;]\n<p>Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Shipping Methods&#8221; open_toggle_text_color=&#8221;#288234&#8243; open_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; closed_toggle_text_color=&#8221;#288234&#8243; closed_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; icon_color=&#8221;#288234&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; icon_color__hover=&#8221;#288234&#8243; icon_color__hover_enabled=&#8221;off|hover&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#288234&#8243; toggle_level=&#8221;h6&#8243; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]\n<p>Processing of your order will be approximately 1-3 days on most items. To ship your merchandise, we use both UPS and USPS. Keep in mind that ground transit time can be 6-10 days depending on how far the destination is from Hollister, CA. If you want expedited service &#8211; you can choose different expedited shipping options at check out.<\/p>\n<p>UPS- transit and delivery days are Monday \u2013 Saturday (excluding major holidays)<\/p>\n<p>USPS- transit and delivery days are Monday \u2013 Saturday (excluding major holidays)<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Shipping to a Different Address&#8221; open_toggle_text_color=&#8221;#288234&#8243; open_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; closed_toggle_text_color=&#8221;#288234&#8243; closed_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; icon_color=&#8221;#288234&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#288234&#8243; toggle_level=&#8221;h6&#8243; open=&#8221;off&#8221;]\n<p>We know that most of our customers are travelling in their RV\u2019s and may not be at their home address so our website makes it easy to ship to a different address.<\/p>\n<p>If shipping to an RV park, do include the <strong>name of the park<\/strong> and <strong>your site number<\/strong>. Inform the person in the RV park\u2019s office that you are expecting a package and to hold it for you. In some parks the delivery driver will deliver the package to your campsite, and often in this case you will need to be there to receive it.<\/p>\n<p>Another option is shipping your order to a UPS store or depot. Please contact us to make those arrangements.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;General Delivery&#8221; open_toggle_text_color=&#8221;#288234&#8243; open_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; closed_toggle_text_color=&#8221;#288234&#8243; closed_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; icon_color=&#8221;#288234&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#288234&#8243; toggle_level=&#8221;h6&#8243; open=&#8221;off&#8221;]If you need to have your order delivered to the local post office with General Delivery, you will need to call us.  Not all post offices offer that service and we will be happy to do the leg work and find out if it\u2019s possible.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Local Pick Up&#8221; open_toggle_text_color=&#8221;#288234&#8243; open_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; closed_toggle_text_color=&#8221;#288234&#8243; closed_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; icon_color=&#8221;#288234&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#288234&#8243; toggle_level=&#8221;h6&#8243; open=&#8221;off&#8221;]\n<p>If you are in the area and would like to pick up your products, please call us first so we can have your order ready for you. Some items are not assembled until an order is placed for them.<\/p>\n<p><span style=\"color: #ff0000;\">Due to COVID19, you must wear a face mask to enter our facility.<\/span><\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;International Shipping&#8221; open_toggle_text_color=&#8221;#288234&#8243; open_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; closed_toggle_text_color=&#8221;#288234&#8243; closed_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; icon_color=&#8221;#288234&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#288234&#8243; toggle_level=&#8221;h6&#8243; open=&#8221;off&#8221;]Shipping outside the US can take from 4-22 days. It all depends on the selected carrier. You will get a more specific estimate at checkout when you pick your desired carrier. These shipments can be subject to import taxes and customs levied by the destination country. Generally, most foreign customers are not charged when the shipment is received. However, additional custom charges must be paid by the recipient. You should check custom policies in your destination country. If you do get charged, payment is expected immediately by the carrier. If you decide to refuse shipment because of these charges, or your order is rejected due to item restrictions by customs, or if your order is returned by the local post because they can\u2019t locate your address \u2013 we can only refund the cost of the product, not the shipping or return shipping fees once the package is returned and processed by our warehouse.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What does %22Billing Information Received%22 mean?&#8221; open_toggle_text_color=&#8221;#288234&#8243; open_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; closed_toggle_text_color=&#8221;#288234&#8243; closed_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; icon_color=&#8221;#288234&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#288234&#8243; toggle_level=&#8221;h6&#8243; open=&#8221;off&#8221;]This means we have created a label for your order and the information has been electronically sent to either UPS or USPS. The first scan will be visible once the package has been picked up by the carrier. Normally you\u2019ll see tracking progress within 24 hours of the \u201cbilling information received\u201d notice. [\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Damaged or Lost Shipments&#8221; open_toggle_text_color=&#8221;#288234&#8243; open_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; closed_toggle_text_color=&#8221;#288234&#8243; closed_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; icon_color=&#8221;#288234&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#288234&#8243; toggle_level=&#8221;h6&#8243; open=&#8221;off&#8221;]\n<p>Please examine your order immediately upon arrival. Inspect the package for signs of damage, missing or incorrect parts. We put a lot effort into packaging your order to prevent shipping damage. However, it does occur occasionally. If you <strong>receive a damaged part DO NOT accept the package<\/strong>. Return to Sender immediately. If it was left in your absence, contact us immediately so we can initiate a claim with the carrier. Save everything, all packaging included because it may be needed in order for the claim to be processed.<\/p>\n<p>If you think your package has been lost in transit, you can report it 24 hours after expected delivery date and time.<\/p>\n[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=&#8221;4.16&#8243; header_3_font=&#8221;|600|||||||&#8221; header_3_line_height=&#8221;2em&#8221; background_enable_color=&#8221;off&#8221; custom_margin=&#8221;||-3px||false|false&#8221; custom_padding=&#8221;10px|20px|0px|20px|false|true&#8221; header_3_font_size_tablet=&#8221;&#8221; header_3_font_size_phone=&#8221;20px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]\n<h3>Product Availability<\/h3>\n<p>We are open Mon-Fri 7:30am-4:30pm PST<\/p>\n[\/et_pb_text][et_pb_accordion _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; toggle_level=&#8221;h6&#8243; toggle_font=&#8221;|300|||||||&#8221; custom_padding=&#8221;5px||||false|false&#8221; custom_css_toggle=&#8221;margin-bottom: 0 !important;||padding-bottom: 0px;||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;Your Title Goes Here&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;display: none;&#8221; global_colors_info=&#8221;{}&#8221;]\n<p>Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Electronic Waste Valves, Premium &#038; Pro-Series&#8221; open_toggle_text_color=&#8221;#288234&#8243; open_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; closed_toggle_text_color=&#8221;#288234&#8243; closed_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; icon_color=&#8221;#288234&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; border_width_all=&#8221;0px&#8221; icon_color__hover=&#8221;#288234&#8243; icon_color__hover_enabled=&#8221;off|hover&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#288234&#8243; toggle_level=&#8221;h6&#8243; open=&#8221;off&#8221;]\n<p>We build our valves right here on site, by hand. They typically ship out in 1-3 days from order placement.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Sewer Hose Kits, Storage Systems&#8221; open_toggle_text_color=&#8221;#288234&#8243; open_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; closed_toggle_text_color=&#8221;#288234&#8243; closed_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; icon_color=&#8221;#288234&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#288234&#8243; toggle_level=&#8221;h6&#8243; open=&#8221;off&#8221;]\n<p>We build these by hand as well, so they ship out 1-3 days from order placement.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;The Items Listed Below Ship Within 24 Hours (If placed on a weekday)&#8221; open_toggle_text_color=&#8221;#288234&#8243; open_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; closed_toggle_text_color=&#8221;#288234&#8243; closed_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; icon_color=&#8221;#288234&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#288234&#8243; toggle_level=&#8221;h6&#8243; open=&#8221;off&#8221;]\n<p>Valve Accessories<br \/>Plumbing Fittings<br \/>Sewer Hose Accessories<br \/>360 Roof Vents<br \/>Hepvo Waterless P-Traps<br \/>Biffy Bidet<br \/>Pure Power Holding Tank Treatments<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Coordinating Shipping with RV Travel&#8221; open_toggle_text_color=&#8221;#288234&#8243; open_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; closed_toggle_text_color=&#8221;#288234&#8243; closed_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; icon_color=&#8221;#288234&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#288234&#8243; toggle_level=&#8221;h6&#8243; open=&#8221;off&#8221;]We realize that many of you are traveling and staying in RV Parks, so if you\u2019d like to get a better idea of when your valve will ship out, feel free to call us after placing your order.  We\u2019re happy to coordinate shipping your order, according to when you\u2019ll arrive at your next destination.[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column_inner][et_pb_column_inner type=&#8221;1_2&#8243; saved_specialty_column_type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; header_3_font=&#8221;|600|||||||&#8221; header_3_line_height=&#8221;2em&#8221; background_enable_color=&#8221;off&#8221; custom_padding=&#8221;10px|15px|10px|15px|false|true&#8221; header_3_font_size_tablet=&#8221;&#8221; header_3_font_size_phone=&#8221;20px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]\n<h3>Your Account<\/h3>\n<p><a href=\"\/rv\/my-account\/orders\/\" data-wpel-link=\"internal\">Order History<\/a><\/p>\n<p><a href=\"\/rv\/my-account\/edit-account\/\" data-wpel-link=\"internal\">Edit Account<\/a><\/p>\n<p>Dealer Accounts (TBA)<\/p>\n<h3>General Help<\/h3>\n<p><a href=\"\/rv\/product-manuals\/\" data-wpel-link=\"internal\">Product Manuals &amp; Instructions<\/a><\/p>\n<p><a href=\"\/rv\/shop-our-products\/\" data-wpel-link=\"internal\">Browse Products<\/a><\/p>\n<p><a href=\"\/rv\/videos\/\" data-wpel-link=\"internal\">Videos<\/a>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; header_3_font=&#8221;|600|||||||&#8221; header_3_line_height=&#8221;2em&#8221; background_enable_color=&#8221;off&#8221; custom_margin=&#8221;||-20px||false|false&#8221; custom_padding=&#8221;10px|15px|0px|15px|false|true&#8221; header_3_font_size_tablet=&#8221;&#8221; header_3_font_size_phone=&#8221;20px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]\n<h3>Order Changes or Cancellations<\/h3>\n[\/et_pb_text][et_pb_accordion _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; toggle_level=&#8221;h6&#8243; toggle_font=&#8221;|300|||||||&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;5px||||false|false&#8221; custom_css_toggle=&#8221;margin-bottom: 0 !important;||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;Your Title Goes Here&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;display: none;&#8221; global_colors_info=&#8221;{}&#8221;]\n<p>Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Order Changes or Cancellations&#8221; open_toggle_text_color=&#8221;#288234&#8243; open_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; closed_toggle_text_color=&#8221;#288234&#8243; closed_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; icon_color=&#8221;#288234&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||15px|false|false&#8221; border_width_all=&#8221;0px&#8221; icon_color__hover=&#8221;#288234&#8243; icon_color__hover_enabled=&#8221;off|hover&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#288234&#8243; toggle_level=&#8221;h6&#8243; open=&#8221;off&#8221;]\n<p>Need to change or add something to your order after submitting? We\u2019re happy to help. Call us at 877 787-8833 <strong>as soon as possible<\/strong> after placing your order if you need to make any changes. If you email us, we may not receive them in time to stop the order from shipping out.<\/p>\n<p>*Please note that if paying by PayPal, we may not be able to make changes to your order.<\/p>\n<p>If you need to change the address on an order that has already been shipped via UPS, please call us right away. There will be a fee of $16.00 per tracking number to reroute the order while in transit. Orders shipped via USPS cannot be changed while in transit.<\/p>\n[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=&#8221;4.16&#8243; header_3_font=&#8221;|600|||||||&#8221; header_3_line_height=&#8221;2em&#8221; background_enable_color=&#8221;off&#8221; custom_margin=&#8221;||-20px||false|false&#8221; custom_padding=&#8221;10px|15px|0px|15px|false|true&#8221; header_3_font_size_tablet=&#8221;&#8221; header_3_font_size_phone=&#8221;20px&#8221; header_3_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]\n<h3>Returns<\/h3>\n[\/et_pb_text][et_pb_accordion _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; toggle_level=&#8221;h6&#8243; toggle_font=&#8221;|300|||||||&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;5px||||false|false&#8221; custom_css_toggle=&#8221;margin-bottom: 0 !important;||padding-bottom: 0px;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;Your Title Goes Here&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;display: none;&#8221; global_colors_info=&#8221;{}&#8221;]\n<p>Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Return Due to Change of Mind&#8221; open_toggle_text_color=&#8221;#288234&#8243; open_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; closed_toggle_text_color=&#8221;#288234&#8243; closed_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; icon_color=&#8221;#288234&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||15px|false|false&#8221; border_width_all=&#8221;0px&#8221; icon_color__hover=&#8221;#288234&#8243; icon_color__hover_enabled=&#8221;off|hover&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#288234&#8243; toggle_level=&#8221;h6&#8243; open=&#8221;off&#8221;]\n<p>Drain Master will happily accept returns due to change of mind as long as a request to return is received by us within <strong>30 days<\/strong> of receipt of item. Items must be returned to us in original packaging, unused and in resalable condition.<br \/>Customers are responsible to pay for and arrange the return shipping of the product.<\/p>\n<p>Once returns are received and accepted, refunds will be processed via the original method of payment. We will notify you once this has been completed, via email.<\/p>\n<p>We will refund the value of the goods returned but are unable to refund the value of any shipping paid.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Warranty Returns&#8221; open_toggle_text_color=&#8221;#288234&#8243; open_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; closed_toggle_text_color=&#8221;#288234&#8243; closed_toggle_background_color=&#8221;RGBA(0,0,0,0)&#8221; icon_color=&#8221;#288234&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|20px||15px|false|false&#8221; border_width_all=&#8221;0px&#8221; icon_color__hover=&#8221;#288234&#8243; icon_color__hover_enabled=&#8221;off|hover&#8221; global_colors_info=&#8221;{}&#8221; toggle_text_color=&#8221;#288234&#8243; toggle_level=&#8221;h6&#8243; open=&#8221;off&#8221;]\n<p>If you\u2019re having an issue with a product that you think may be caused by a defect in material or workmanship, please contact us immediately to obtain an RMA number.<\/p>\n<p>We may request that you send in pictures or for the item to be returned to us so we can inspect and test it. You will be required to pre-pay the return shipping, however we will reimburse you for the product and return shipping cost, upon successful warranty claim. We recommend that you use a trackable shipping method to return the part to us.<\/p>\n<p>Once warranty claim is confirmed, we will refund you using the original payment method and notify you by email.<\/p>\n[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_id=&#8221;valves&#8221; _builder_version=&#8221;4.16&#8243; text_font=&#8221;||||||||&#8221; header_2_font_size=&#8221;22px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;15px||5px||false|false&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;20px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]\n<h2>Contact Us<\/h2>\n[\/et_pb_text][et_pb_divider color=&#8221;#2a2a2a&#8221; divider_weight=&#8221;5px&#8221; _builder_version=&#8221;4.16&#8243; max_width=&#8221;31%&#8221; height=&#8221;33px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe090;||divi||400&#8243; icon_color=&#8221;#288234&#8243; icon_placement=&#8221;left&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; body_link_text_color=&#8221;#226125&#8243; custom_margin=&#8221;||15px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]\n<p><em>Need to update your order? Questions? Comments?<br \/> <\/em><\/p>\n<p><strong>Call Us<\/strong> <a href=\"tel:8777878833\" data-wpel-link=\"internal\">(877) 787-8833<\/a><\/p>\n<p>Monday-Friday 7:30AM-4:30PM (PST)<\/p>\n[\/et_pb_blurb][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe076;||divi||400&#8243; icon_color=&#8221;#288234&#8243; icon_placement=&#8221;left&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;||15px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]\n<p><strong>Mailing Address<\/strong><\/p>\n<p>400 Park Center Dr. Suite 6<br \/>Hollister, CA 95023<\/p>\n[\/et_pb_blurb][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#x77;||divi||400&#8243; icon_color=&#8221;#288234&#8243; icon_placement=&#8221;left&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;||15px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]\n<p><strong>Contact Us By Email<\/strong><\/p>\n<p>Fill in your name and email address and a customer service representative will contact you. 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phone call won&#8217;t be met with an annoying long phone menu.\u00a0 And your email won&#8217;t end up out somewhere on the web, never to be answered. So give us a call, send us an email, or join us on social media.\u00a0 \u00a0We love tweets, likes, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-47","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/drainmaster.com\/rv\/wp-json\/wp\/v2\/pages\/47","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/drainmaster.com\/rv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/drainmaster.com\/rv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/drainmaster.com\/rv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/drainmaster.com\/rv\/wp-json\/wp\/v2\/comments?post=47"}],"version-history":[{"count":2,"href":"https:\/\/drainmaster.com\/rv\/wp-json\/wp\/v2\/pages\/47\/revisions"}],"predecessor-version":[{"id":14718,"href":"https:\/\/drainmaster.com\/rv\/wp-json\/wp\/v2\/pages\/47\/revisions\/14718"}],"wp:attachment":[{"href":"https:\/\/drainmaster.com\/rv\/wp-json\/wp\/v2\/media?parent=47"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}